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OSLA's Frequently Asked Technical Questions

  1. Which browser can I use?
  2. How do I enable my browser to accept cookies?
  3. I’m using Internet Explorer 7 and I was able to use Adobe Acrobat Reader before I installed IE 7 but now it doesn’t work. What do I do?
  4. What do I do if I get an error message during the log in process?
  5. I thought I was set up in the system but I’m receiving a log in error as soon as I type in my User ID. How do I log in?
  6. Does clicking the back button on my browser cause errors?
  7. I had logged into the system and got called away from my computer for awhile and when I went to click on a menu option, I had to log in again. What happened?

Which browser can I use?

Internet Explorer 6 (IE 6),Internet Explorer 7 (IE 7) or Firefox. Note: tablet browsers may or may not work on this site. If you are having problems trying to access the site using a tablet browser, please use a browser on a regular desktop or laptop computer.

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How do I enable my browser to accept cookies?

Go to Tools (at the top for IE 6, the Tools icon for IE 7) and choose Internet Options and then click on the Privacy tab. Change the setting to Medium or Medium High (see picture).

In Firefox, go to Tools, Options, and then click on the Privacy icon. Under Cookies, check the box to accept cookies (see picture).

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I’m using Internet Explorer 7 and I was able to use Adobe Acrobat Reader before I installed IE 7 but now it doesn’t work. What do I do?

Go to Adobe’s web site and download and install Adobe Acrobat Reader.

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What do I do if I get an error message during the log in process?

Try it again. If you get the same error message, go to the “Forgot User ID or Password” page to retrieve your User ID and then you will go through the process of setting up the Challenge Questions, Security Image and Phrase, and Password.

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I thought I was set up in the system but I’m receiving a log in error as soon as I type in my User ID. How do I log in?

Go to the “Forgot User ID or Password” page to retrieve your User ID. If you are not in the system, you will need to enroll.

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Does clicking the back button on my browser cause errors?

Yes, clicking on the back button can cause errors. Please use the menu options for moving to the different screens on the web site.

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I had logged into the system and got called away from my computer for awhile and when I went to click on a menu option, I had to log in again. What happened?

For security reasons, when there isn’t any activity from you after you log-on, you will be forced to log-on again after a bit of time.

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